IBM招聘Service Availability Manager/IT Project Manager（地点：深圳，待遇优厚）

2016-08-18 11:36

ServiceAvailabilityManager/ITProjectManager深圳
JobDescription PositionSummaryandResponsibilities: OptimizetheavailabilityofITinfrastructure,systems,andservicestomeetthecommitmentsIBMhasmadetoitsclientsinacost-effectivemanner. DeliveranEnhancedRecoveryModelforresolutionofMajorIncidentsofcomplexityorlongduration. ProvideintegratedmanagementandcoordinationofIncidentManagement,Problem Management,ChangeManagement,andAvailabilityManagementprocesses Ensurethatservicesandcomponentsaredesignedanddeliveredtomeettheiravailabilitytargets. Bebridgegapsbetweendeliveryteamsanddriverapidrecoveryduringincidents Provideaholisticviewofthecustomersenvironmentandmakerecommendationstoimproveoverallservice.Dothisthroughthefollowingactions(butnotlimitedto): PromotemonitoringsystemstoenablespeedydetectionandremediationofpotentialandactualITfailures Proactivelyidentifycost-effectiveavailabilityimprovementswithinanavailabilityplan Influencethedesignofservicesandcomponentstoalignwithbusinessneeds Initiateinfrastructurechangestopromotebettersystemavailability. Useinformationaboutproblemsandincidentstoanalyzeavailabilitychallengesandeliminatechronicissues. UsespecificinformationfromdrivingmajorincidentstodrivetechnicalteamstostrongerRCAsandcorrectiveactionswhichwillreducethefrequencyofrepeatedincidents Ensuremajorchangesundergorigorousreviewbeforeimplementationtohelppreventincidents ContinuallyimproveupontheRecoveryModelforresolutionofMajorIncidentstorestoreservicequickly. Participate(orlead/ownasappropriate)inthecreation,clientapprovalandexecutionoftheClientDeliveryPlan Skills: Thispositionrequiresamixoftechnical,businessandprogram(i.e.:Problem,ChangeandIncidentManagement) AppliedknowledgeandunderstandingoftheITILdisciplineswithinacommercialenvironment ITExperiencewithIBMorexternalCustomerfacingroles,ITProjectManagement AppliedknowledgeoffinancialandbusinesscontrolsandITSolutioningprocessesandoperations ExperienceofdeliveringITServicesfromaDeliveryCenter Goodnegotiationskillandproblemsolvingskill RequiredExpertise Atleast5yearsofworkingexperienceinITindustryincluding3yearsinservicemanagementorprojectmanagement. PreferredExpertise yearsofworkingexperienceinITindustrywith5yearsinservicemanagementorprojectmanagementishighlyappreciated.

如果有意向，请联系请联系

欢迎招聘咨询顾问、IT精英人才等请加微信：gogoat或加全国IT求职招聘群：146999050
不想错过高端求职信息？关注我们的微信吧！微信公众号：ITILXF（）

圈子决定你的未来，关注IT高端精英圈，人脉+知识+资讯，尽在你掌握!