Manger, IT Support (Desktop Support Service)
Job Title
Manger, IT Support (Desktop Support Service)
Work Location
Guagnzhou Shift 9:00-18:00
Responsibilities
1． Dynamic communication with a wide variety of support areas within HDPG and external business areas to manage escalation and resolution of problems/ issues, ensuring meaningful and timely communications are issued to users and senior management when individual and global problems occur; 2． Meet the supported users and business areas representatives to understand their IT requirements and develop service standards / procedures accordingly; 3． Housekeeping routines are completed in accordance with IT control procedures. Ensuring operational integrity is maintained at all times; 4． All required documentation is completed, maintained and updated within agreed timescales; 5． Housekeeping routines are completed in accordance with audit procedures; 6． Ensuring operational integrity is maintained at all times. All required documentation is completed, maintained and updated within agreed timescales; 7． Develop teamwork and operate in a consultative manner; 8． Motivate guide and support team members through sharing experiences, knowledge and by timely feedback; 9． Identify self-development and potential within the team and by providing effective coaching and guidance. Requirements
1． Energy, enthusiasm and commitment to the business unit; 2． Proven communication and interpersonal skills both in English and Chinese; 3． Good people management skill; 4． Ability to remain self-controlled and positive under pressure; 5． Good knowledge on Windows2000/XP/2003, including Active Directory, SMS, HTTP, DHCP, DNS, Cluster and so on. Good demand of application software, including MS Office, SQL Server, Lotus Domino/Notes, Symantec Antivirus software, etc; 6． Holder of MCSE or CCNA is preferable. 有意联系Tel:13862426206 Susan Ma（马小姐）
Manger, IT Support (Desktop Support Service)
Work Location
Guagnzhou Shift 9:00-18:00
Responsibilities
1． Dynamic communication with a wide variety of support areas within HDPG and external business areas to manage escalation and resolution of problems/ issues, ensuring meaningful and timely communications are issued to users and senior management when individual and global problems occur; 2． Meet the supported users and business areas representatives to understand their IT requirements and develop service standards / procedures accordingly; 3． Housekeeping routines are completed in accordance with IT control procedures. Ensuring operational integrity is maintained at all times; 4． All required documentation is completed, maintained and updated within agreed timescales; 5． Housekeeping routines are completed in accordance with audit procedures; 6． Ensuring operational integrity is maintained at all times. All required documentation is completed, maintained and updated within agreed timescales; 7． Develop teamwork and operate in a consultative manner; 8． Motivate guide and support team members through sharing experiences, knowledge and by timely feedback; 9． Identify self-development and potential within the team and by providing effective coaching and guidance. Requirements
1． Energy, enthusiasm and commitment to the business unit; 2． Proven communication and interpersonal skills both in English and Chinese; 3． Good people management skill; 4． Ability to remain self-controlled and positive under pressure; 5． Good knowledge on Windows2000/XP/2003, including Active Directory, SMS, HTTP, DHCP, DNS, Cluster and so on. Good demand of application software, including MS Office, SQL Server, Lotus Domino/Notes, Symantec Antivirus software, etc; 6． Holder of MCSE or CCNA is preferable. 有意联系Tel:13862426206 Susan Ma（马小姐）