Assistant Manager, IT Support (Desktop Support Service)
Job Title
Assistant Manager, IT Support (Desktop Support Service)
Work Location
Guangzhou Shift
9:00-18:00 Responsibilities
Provide time critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction;
Strictly adhere to the set procedures and follow the guidelines and fully aware of IT Security policies; Promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner; Reports all unusual occurrences to the immediate superior; Collates info and monitors on frequently occurring problems and reports the same to the relevant engineers to resolve the same; Maintains all system related work aid/manuals and guides; Hardware/software installations are undertaken in a planned and controlled manner and anomalies escalated to the manager in a timely manner; Responsible for tape management, inventory maintenance, vendors and keys management; Responsible for problem management by logging all faults and escalating problems to the correct support agency in a timely manner without affecting business; Coordinates with the team leader in rollout of all new hardware /soft ware and upgrades by testing and planning for contingency on the same; Replace older/non efficient systems with efficient cost effective ones by keeping in pace with latest technology, evaluating systems and recommending appropriate systems; Positive relationships are built and maintained with all parties. Requirements
Good knowledge on Windows2000/XP/2003, including Active Directory, SMS, HTTP, DHCP, DNS, Cluster and so on. Good demand of application software, including MS Office, SQL Server, Lotus Domino/Notes, Symantec Antivirus software, etc; At least 2+ years of experience in the field managing, including quick response/rectification on system failures, follow operational standards and guidelines to meet audit requirements, Plan/implement IT projects for business migrations/expansions; Holder of MCSE or CCNA is preferable; Strong ability of decision-making and troubleshooting; Ability/willingness to work independently and under pressure. 有意联系Tel:13862426206 Susan Ma（马小姐）
Assistant Manager, IT Support (Desktop Support Service)
Work Location
Guangzhou Shift
9:00-18:00 Responsibilities
Provide time critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction;
Strictly adhere to the set procedures and follow the guidelines and fully aware of IT Security policies; Promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner; Reports all unusual occurrences to the immediate superior; Collates info and monitors on frequently occurring problems and reports the same to the relevant engineers to resolve the same; Maintains all system related work aid/manuals and guides; Hardware/software installations are undertaken in a planned and controlled manner and anomalies escalated to the manager in a timely manner; Responsible for tape management, inventory maintenance, vendors and keys management; Responsible for problem management by logging all faults and escalating problems to the correct support agency in a timely manner without affecting business; Coordinates with the team leader in rollout of all new hardware /soft ware and upgrades by testing and planning for contingency on the same; Replace older/non efficient systems with efficient cost effective ones by keeping in pace with latest technology, evaluating systems and recommending appropriate systems; Positive relationships are built and maintained with all parties. Requirements
Good knowledge on Windows2000/XP/2003, including Active Directory, SMS, HTTP, DHCP, DNS, Cluster and so on. Good demand of application software, including MS Office, SQL Server, Lotus Domino/Notes, Symantec Antivirus software, etc; At least 2+ years of experience in the field managing, including quick response/rectification on system failures, follow operational standards and guidelines to meet audit requirements, Plan/implement IT projects for business migrations/expansions; Holder of MCSE or CCNA is preferable; Strong ability of decision-making and troubleshooting; Ability/willingness to work independently and under pressure. 有意联系Tel:13862426206 Susan Ma（马小姐）