IBM招聘Availability Manager/IT Project Manager（深圳，待遇优厚）

OptimizetheavailabilityofITinfrastructure,systems,andservicestomeetthecommitmentsIBMhasmadetoit’sclientsinacost-effectivemanner.

DeliveranEnhancedRecoveryModelforresolutionofMajorIncidentsofcomplexityorlongduration

ProvideintegratedmanagementandcoordinationofIncidentManagement,Problem

Management,ChangeManagement,andAvailabilityManagementprocesses

Assuringthatservicesandcomponentsaredesignedanddeliveredtomeettheiravailabilitytargets.

Deeptechnicalskillsetandknowledgeofcustomerenvironment.

Bridgegapsbetweendeliveryteamsanddriverapidrecoveryduringincidents

Provideaholisticviewofthecustomer’senvironmentandmakerecommendationstoimproveoverallservice.Dothisthroughthefollowingactions(butnotlimitedto):

·PromotemonitoringsystemstoenablespeedydetectionandremediationofpotentialandactualITfailures

·Proactivelyidentifycost-effectiveavailabilityimprovementswithinanavailabilityplan

·Influencethedesignofservicesandcomponentstoalignwithbusinessneeds

·Initiateinfrastructurechangestopromotebettersystemavailability.

·Useinformationaboutproblemsandincidentstoanalyzeavailabilitychallengesandeliminatechronicissues.

·UsespecificinformationfromdrivingmajorincidentstodrivetechnicalteamstostrongerRCAsandcorrectiveactionswhichwillreducethefrequencyofrepeatedincidents

·Ensuremajorchangesundergorigorousreviewbeforeimplementationtohelppreventincidents

·ContinuallyimproveupontheRecoveryModelforresolutionofMajorIncidentstorestoreservicequickly.

·Participate(orlead/ownasappropriate)inthecreation,clientapprovalandexecutionoftheClientDeliveryPlan

·Isamemberofthesenioraccountteam.Assumesadditionalresponsibilitiesinsupportoftheaccountcommensuratewiththeothermembersofthesenioraccountteam

·24x7Rotation

·CrisisManagement

·Manageoutagestoresolution

·ExecAlertCommunications

·RootCauseAnalysisOwnership

·DocumentationofProblemdetails,Cause,ContributingFactors,andPreventativeActions

·ManageclosureofRCA

·OwnershipofCommunicationplans(Internal/External)

·Assumesadditionalresponsibilitiesasassigned.

Environment:

Thispositionrequiresamixoftechnical,businessandprogram(i.e.:Problem,ChangeandIncidentManagement)

AppliedknowledgeandunderstandingoftheITILdisciplineswithinacommercialenvironment

ITExperiencewithIBMorexternalCustomerfacingroles,ITProjectManagement

AppliedknowledgeoffinancialandbusinesscontrolsandITSolutioningprocessesandoperations

ExperienceofdeliveringITServicesfromaDeliveryCenter

Communication/Negotiation:

Establishesandmaintainsadialoguewithtechnicalteams,DeliveryProjectExecutives(DPE),ServiceIntegrationLeader(SIL),customerfocalsasasinglepointofcontactforspecificmajorincidents

Drivestheresolutionofmajorincidentsuponengagement

Ownsandoverseestheimplementationoffollow-upRCAandanyprocessortechnicalchangesrequired.

ExpectedtocommunicateaccountrelatedoperationalstatusuptoSILs,DPEsandcustomersasrequired

Expectedtohaveahighlevelofinfluenceontools,processes,procedures,especiallyasrelatestoimprovingserviceavailability.

ProblemSolving:

Leveragesdeeptechnicalskillsandknowledgeofthecustomerenvironmenttodriveteamsintheresolutionofmajorincidents.

Drivesrootcauseanalysisofmajorincidents.

Thecomplexityoftheaccount(s)managed,willdrivetheSAMbandlevel

Identifiesrootcauses,andfixesoftechnicalandoperationaldeliveryofcontractservicesforassignedaccount(s).

Embraceschallengestoachieve/sustainaccountquality,servicelevels,documentation,complianceandauditreadiness.

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