招聘ITIL Operation Manager（地点：北京；待遇：面议）

ITIL Operation Manager Responsibility: Manager Incident/Change/Problem/Release/Configuration process. o Define the Incident Management Process, documenting expectations and assist in training and guiding impacted parties to adhere to the process o Understand any incident on a basic level in order to use the appropriate competences (resources) o Provide metrics and participate in Incident Review Analysis meetings o Facilitate and manage multi region international change approval boards (CAB's) o Reviews all implemented changes to ensure that they have met their objectives and close CRs o Conduct post-implementation reviews of unsuccessful changes o Responsible for reviewing problem trends and proactively taking action to identify problem and remove errors for service and IT backend. o Review the efficiency and effectiveness of the problem control process o Manage risks and resolve issues cross-group that affects release scope, schedule and quality o Build effective relationships and coordinate work between vendors and key stakeholders o Continually work towards making improvements in the release process. o Provide a logical model of infrastructure (hardware, software and associated documentation) by identifying, maintaining o Verifying the version of all configuration items in Production and Pre-Production environment. o Plan, design and manage a Configuration management Database( CMDB) Requirements： o 6+ years of IT AMS experience or 5+ years of technical online project experience o Tickets and monitoring tools knowledge both in infrastructure & application. o Strong understanding of the ITIL framework and Service Management tools is desired o Strong oral and written communication skills in Mandarin and English o ITIL certificate is required 有意者请QQ:63293575 欢迎招聘ITIL、ISO20000、ITSM、IT服务管理、IT运维管理、IT运维的公司HR联系我，提供ITIL招聘、ITIL求职、ITIL咨询顾问、IT服务人才交流免费发帖。QQ：48153151或加全国IT求职招聘群：146999050 不想错过高端求职信息？关注我们的微信吧！微信公众号：ITILXF （）
圈子决定你的未来，关注IT高端精英圈，人脉+知识+资讯，尽在你掌握！