【考题训练第十九期】What is the best definition of an Incident Model?
What is the best definition of an Incident Model?
a) The template used to define the Incident logging form used to report Incidents b) A type of Incident involving a standard (or model) type of Configuration Item (CI) c) A set of pre-defined steps to be followed when dealing with a known type of Incident d) An Incident that is easy to solve 答案是哪个，大家一起来分析吧。。。。。
a) The template used to define the Incident logging form used to report Incidents b) A type of Incident involving a standard (or model) type of Configuration Item (CI) c) A set of pre-defined steps to be followed when dealing with a known type of Incident d) An Incident that is easy to solve 答案是哪个，大家一起来分析吧。。。。。