上海美资公司招聘ITSM应用专家
工作地点：上海浦东新区
要求英文口语流利，有BMC remedy系统trouble shooting和配置能力 请联系：chris pang 021-28936306 要求： • Monitoring change request queue • Monitoring incident queue and provide initial customer support • Implement standard changes within the SLA and with correct quality • Feedback concerns or observations regarding implemented foundation data to the pod leader or • Assist the account team in producing and distributing log files from the system • Provide second opinion on designs and requirements 职责： • > 2 years’ experience with BMC Remedy configuration • Mentor ability and attitude • Expert knowledge in 2 or more ITSM modules • Expert knowledge of foundation data and system configuration • Knowledge of all standard change types • Complex ITSM troubleshooting abilities • Ability to track and manage sev1 incidents • High customer service focus • Ability to turn requirements into suitable solutions • Good external and internal communication skills
要求英文口语流利，有BMC remedy系统trouble shooting和配置能力 请联系：chris pang 021-28936306 要求： • Monitoring change request queue • Monitoring incident queue and provide initial customer support • Implement standard changes within the SLA and with correct quality • Feedback concerns or observations regarding implemented foundation data to the pod leader or • Assist the account team in producing and distributing log files from the system • Provide second opinion on designs and requirements 职责： • > 2 years’ experience with BMC Remedy configuration • Mentor ability and attitude • Expert knowledge in 2 or more ITSM modules • Expert knowledge of foundation data and system configuration • Knowledge of all standard change types • Complex ITSM troubleshooting abilities • Ability to track and manage sev1 incidents • High customer service focus • Ability to turn requirements into suitable solutions • Good external and internal communication skills