上海知名美资企业招聘ITSM专家工程师
The tasks will include but are not being limited to:
• Monitoring change request queue • Monitoring incident queue and provide initial customer support • Implement standard changes within the SLA and with correct quality • Feedback concerns or observations regarding implemented foundation data to the pod leader or the identified data owner • Assist the account team in producing and distributing log files from the system • Provide second opinion on designs and requirements Skills requirements: • > 2 years’ experience with BMC Remedy configuration • Mentor ability and attitude • Expert knowledge in 2 or more ITSM modules • Expert knowledge of foundation data and system configuration • Knowledge of all standard change types • Complex ITSM troubleshooting abilities • Ability to track and manage sev1 incidents • High customer service focus • Ability to turn requirements into suitable solutions • Good external and internal communication skills 工作地点：上海浦东新区 要求英文口语流利，有remedy经验 请联系：chris pang 021-28936306
• Monitoring change request queue • Monitoring incident queue and provide initial customer support • Implement standard changes within the SLA and with correct quality • Feedback concerns or observations regarding implemented foundation data to the pod leader or the identified data owner • Assist the account team in producing and distributing log files from the system • Provide second opinion on designs and requirements Skills requirements: • > 2 years’ experience with BMC Remedy configuration • Mentor ability and attitude • Expert knowledge in 2 or more ITSM modules • Expert knowledge of foundation data and system configuration • Knowledge of all standard change types • Complex ITSM troubleshooting abilities • Ability to track and manage sev1 incidents • High customer service focus • Ability to turn requirements into suitable solutions • Good external and internal communication skills 工作地点：上海浦东新区 要求英文口语流利，有remedy经验 请联系：chris pang 021-28936306