ITIL in life ：Root Cause Analysis and Action Plan----Keys
The same mistake ,which I took two keys away , happened again this morning.It cannot be forgiven.I must find the root cause out.And make an action plan.
1.WHY did I take two keys ? REPLY:Because I took my girlfriend's either. 2.WHY did I take my girlfriend's key ? PEPLY: Because I thought it's mine. 3.WHY did I think it is mine ? REPLY:Because two keys are very similar.When I saw the key was on the desk I thought that's mine.And I didn't check whether it was mine or not,just put it into my bag. 4.WHY didn't I check when I took it ? REPLY: I was not awre that my key was in my bag.I have no sense to check. ROOT CAUSE: I didn't check whether the key was mine or not. ACTION PLAN: 1.Make some difference between two keys so that I can distinguish them easily. DEADLINE: tonight 2.Always check the key which I take. DEADLINE:No
1.WHY did I take two keys ? REPLY:Because I took my girlfriend's either. 2.WHY did I take my girlfriend's key ? PEPLY: Because I thought it's mine. 3.WHY did I think it is mine ? REPLY:Because two keys are very similar.When I saw the key was on the desk I thought that's mine.And I didn't check whether it was mine or not,just put it into my bag. 4.WHY didn't I check when I took it ? REPLY: I was not awre that my key was in my bag.I have no sense to check. ROOT CAUSE: I didn't check whether the key was mine or not. ACTION PLAN: 1.Make some difference between two keys so that I can distinguish them easily. DEADLINE: tonight 2.Always check the key which I take. DEADLINE:No