PinkElephant对各大厂商软件流程支持情况介绍---BMC
BMC Remedy IT Service Management Suite 7.6.04
| 11 Processes |
| AVM | CHG | EV | IM | KM | |||
| PM | REL | RF | SACM | SCM | |||
| SLM | |||||||
| AVM = Availability Management | PM = Problem Management |
| CAP = Capacity Management | REL = Release & Deployment Management |
| CHG = Change Management | RF = Request Fulfillment |
| EV = Event Management | SACM = Service Asset & Configuration Management |
| FM = Financial Management | SCM = Service Catalog Management |
| IM = Incident Management | SLM = Service Level Management |
| ITSCM = IT Service Continuity Management | SPM = Service Portfolio Management |
| KM = Knowledge Management |