【考题训练第二百三十三期】"Hierarchic escalation is best described as?
"Hierarchic escalation is best described as?
A. Notifying more senior levels of management about an Incident B. Passing an Incident to people with a greater level of technical skill C. Using more senior specialists than necessary to resolve an Incident to maintain customer
satisfaction
D. Failing to meet the Incident resolution times specified in a Service Level Agreement
A. Notifying more senior levels of management about an Incident B. Passing an Incident to people with a greater level of technical skill C. Using more senior specialists than necessary to resolve an Incident to maintain customer
satisfaction
D. Failing to meet the Incident resolution times specified in a Service Level Agreement