【考题训练第二百一十八期】What is the BEST description of an OLA？
What is the BEST description of an Operational Level Agreement (OLA)?
L9 v8 \7 ^/ a# l- R) ~# [) Y A. An agreement between the service provider and another part of the same organization
B. An agreement between the service provider and an external organization3 D3 r. ~/ B* n9 c! @1 h+ B
C. A document that describes to a customer how services will be operated on a day-to-day basis D. A document that describes business services to operational staff