ITIL/COBIT/ISO20000都有，各取所需吧：）[庆祝有人回帖，免费了]
BMC CMDB CDM 210.pdf
files/d3a49d14-4cac-11e0-89a0-0015c55db73d/ BMC Data Model All.pdf files/bc57dd78-4cad-11e0-8b46-0015c55db73d/ COBIT4.0中文版V1.0公开版.pdf files/cd3bc1a1-4cb4-11e0-93a7-0015c55db73d/ COBIT4.1_EN.pdf files/3b2effc7-4cb5-11e0-8763-0015c55db73d/ COBIT 审计指南.pdf files/884a9266-4cb5-11e0-9444-0015c55db73d/ ISO 20000-2_Chinese_English_versionv1.2.pdf files/ac495b51-4cb5-11e0-b2c8-0015c55db73d/ ISO 20000 Part 3.pdf files/00b36700-4cb6-11e0-bf0e-0015c55db73d/ ISO IEC 20000 Foundation Complete Certification Kit.pdf files/77b1dfa8-4cb6-11e0-86f0-0015c55db73d/ IT solution.pdf files/abbb2ebd-4cb6-11e0-8f47-0015c55db73d/ ITIL V2 - Process Model.pdf files/c894c03d-4cb6-11e0-ac19-0015c55db73d/ ITIL V3 - Process Model.pdf files/cdb0dc26-4cb6-11e0-be9b-0015c55db73d/ the art of service 系列图书.rar files/126f2ab0-4cbb-11e0-a758-0015c55db73d/
files/d3a49d14-4cac-11e0-89a0-0015c55db73d/ BMC Data Model All.pdf files/bc57dd78-4cad-11e0-8b46-0015c55db73d/ COBIT4.0中文版V1.0公开版.pdf files/cd3bc1a1-4cb4-11e0-93a7-0015c55db73d/ COBIT4.1_EN.pdf files/3b2effc7-4cb5-11e0-8763-0015c55db73d/ COBIT 审计指南.pdf files/884a9266-4cb5-11e0-9444-0015c55db73d/ ISO 20000-2_Chinese_English_versionv1.2.pdf files/ac495b51-4cb5-11e0-b2c8-0015c55db73d/ ISO 20000 Part 3.pdf files/00b36700-4cb6-11e0-bf0e-0015c55db73d/ ISO IEC 20000 Foundation Complete Certification Kit.pdf files/77b1dfa8-4cb6-11e0-86f0-0015c55db73d/ IT solution.pdf files/abbb2ebd-4cb6-11e0-8f47-0015c55db73d/ ITIL V2 - Process Model.pdf files/c894c03d-4cb6-11e0-ac19-0015c55db73d/ ITIL V3 - Process Model.pdf files/cdb0dc26-4cb6-11e0-be9b-0015c55db73d/ the art of service 系列图书.rar files/126f2ab0-4cbb-11e0-a758-0015c55db73d/