请帮忙解答下
Which of the following statements about the Service Desk are CORRECT?
1. The Service Desk is a function that provides a means of communication between IT and its users for all operational issues 2. The Service Desk is always the owner of the Incident Management process a) 2 only b) 1 only c) All of the above d) None of the above 答案给的是D,第一个说法为啥不对？有没有可解答一下的。谢谢。
1. The Service Desk is a function that provides a means of communication between IT and its users for all operational issues 2. The Service Desk is always the owner of the Incident Management process a) 2 only b) 1 only c) All of the above d) None of the above 答案给的是D,第一个说法为啥不对？有没有可解答一下的。谢谢。