标题: The ISO 20000 Toolkit

The ISO 20000 Toolkit The ISO 20000 Toolkit Implementation of any major international management standard is a complex operation by nature. In additon to the often steep learning curve, the requirements of quality standards are often rigorous and deman**. For these reasons, a dedicated kit has been released to aid both understan**, and implemention. The ISO 20000 Toolkit comprises a substantial collection of templates, documents and support materials. Specifically includes are the following items: The standards themselves: ISO 20000-1 and ISO 20000-2 A library of documents and items to support the Service Delivery processes A set of documents and materials to support the Resolution processes A collection items to support the Relationship processes A library of materials and documents to support the Control processes A set of documents and items to support the Release process A compliance assessment kit A set of training presentations A strategy template A range of other items and documents, inclu** outsourcing agreements, fact sheets and templates The toolkit is intended not only to introduce the standards and help initial understan**, but to provide a toolset for practical use for the long term future.