[参考文档] ITIL V3 5 Core Book(word version)

ITIL V3 5 Core Book(word version) ITIL V3 5 Core Book(word version): 1. Service Strategy 2. Service Design 3. Service Transition 4. Service Operation 5. Continual Service Improvement [localfile=e0b08aed52e68cdcfcee9ae7f513c07c](